Active league records
Incident, penalty, appeal, licence-point, carry-over, session, briefing and configuration records ordinarily remain available while the customer account and subscription are active, subject to operational limits and lawful requests.
After cancellation
Customers should export records they must retain before the subscription ends. Inactive league data is restricted and retained only as long as reasonably required for export, restoration, dispute resolution, legal, accounting, security and backup purposes, after which it is deleted or de-identified.
Commercial records
Invoices, subscription identifiers, transaction references and other commercial records may be retained for tax, accounting, fraud prevention, dispute and legal requirements even after league data is removed.
Support and security records
Support messages and relevant diagnostic or security records may be retained for as long as reasonably necessary to resolve the issue, protect the service, demonstrate action taken and meet legal obligations.
Backups
Backup copies expire through the backup retention cycle. Deletion from the live service may not immediately remove a record from every backup; backups are isolated and ordinarily restored only for disaster recovery.
Requests
Access, correction and deletion requests may be directed through the official support pathway. Competition decisions may need to be referred to the relevant league administrator, while Stew-Bot remains responsible for its own handling of platform, billing and support data.