STEW-BOTRACE CONTROLStart 7-day trial

Billing policy

Cancellation & refunds

How the 7-day trial, recurring subscription, cancellation and payment problems are handled.

Owner: Wade GeorgesonLast updated: 1 August 2026
Pre-launch policy draftBusiness registration details, a public support address and final legal review must be completed before paid public launch.
01

Trials

Eligible Discord servers receive one 7-day trial. The trial does not require payment unless Stripe checkout expressly states otherwise. If payment details are collected for a future subscription, checkout must disclose when charging begins.

02

Cancellation

You can cancel through the Stripe billing portal. Cancellation stops future renewals and normally leaves access active until the end of the paid billing period. Removing the bot from Discord does not automatically cancel billing.

03

Change of mind

Except where required by law or expressly agreed, subscription fees are not refundable for change of mind, unused time, failure to remove the bot, or a league's decision to stop using the service.

04

When to contact support

Contact support within 30 days if:

  • you were charged more than once for the same server and period;
  • you were charged after an effective cancellation;
  • the wrong plan or server was charged because of a verified checkout fault;
  • the service had a major failure or did not meet a consumer guarantee;
  • you believe a charge was unauthorised.

Include the Discord server ID, Stripe invoice or receipt reference, charge date and a description of the issue. Do not send complete card numbers.

05

Refund processing and service faults

Approved refunds are returned through Stripe to the original payment method. Bank processing times vary.

A remedy may include restoration, extension, re-performance, credit, partial refund or full refund depending on the fault, affected period and rights that apply.

06

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.